CULTIVATING EMPATHY: Inspiring Health Professionals to Communicate More Effectively

Author(s): Kathleen Stephany

DOI: 10.2174/9781608059881115010006

When the Client/Patient Feels Alone

Pp: 39-54 (16)

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Abstract

SHS investigation development is considered from the geographical and historical viewpoint. 3 stages are described. Within Stage 1 the work was carried out in the Department of the Institute of Chemical Physics in Chernogolovka where the scientific discovery had been made. At Stage 2 the interest to SHS arose in different cities and towns of the former USSR. Within Stage 3 SHS entered the international scene. Now SHS processes and products are being studied in more than 50 countries.

Abstract

In this chapter narrative accounts were shared by persons who experienced or witnessed a lack of empathy. These stories were not intended to place blame on helpers. The goal was to assist practitioners with a better understanding of what it feels like to be treated with a lack of empathy and care in order to ultimately inform practice. In the case in point a nurse told her story of what it felt like to be a patient who was treated with indifference. At the end of the chapter reflective journaling was encouraged as a means to begin to increase self-awareness.

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