Durable Ideas in Software Engineering: Concepts, Methods and Approaches from My Virtual Toolbox

Author(s): James J. Cusick

DOI: 10.2174/9781608054763113010012

Download Download PDF Flyer Cite As
Support

Pp: 233-254 (22)

Buy Chapters
Add to Cart

* (Excluding Mailing and Handling)

  • * (Excluding Mailing and Handling)

Abstract

SHS investigation development is considered from the geographical and historical viewpoint. 3 stages are described. Within Stage 1 the work was carried out in the Department of the Institute of Chemical Physics in Chernogolovka where the scientific discovery had been made. At Stage 2 the interest to SHS arose in different cities and towns of the former USSR. Within Stage 3 SHS entered the international scene. Now SHS processes and products are being studied in more than 50 countries.

Abstract

Discussion of a topic not often covered in software engineering books. Based on real world experience running a large enterprise support organization responsible for a portfolio of web applications managing hundreds of millions of dollars of revenue. The scope, methods, and techniques of organizing and managing support engineering organization are presented and explained. This includes software delivery, software maintenance, software evolution, and more. Discussion of concepts of system drift introduced for the first time.

Keywords:

Software support, software support engineering, proactive monitoring, ITIL, incident response, problem management, change management, system drift, support framework.

Recommended Chapters

We recommend

Favorable 70-S: Investigation Branching Arrow

Authors:Bentham Science Books

Cite as