Abstract

The enhancement of supply chain performance is a hot topic in both practice and literature. In order to cut costs and boost efficiency, it is essential to invest in processes that enhance supply chain performance. The interaction between other structures and supply chain performance holds the key to releasing the hidden potential that Supply Chain Management 4.0 holds. The diffusion of “the Internet of Things into supply chain management” would boost productivity and facilitate the supply chain connections that connect industrial input to client delivery of goods and services. Artificial intelligence would improve productivity and efficiency if it were used to supply chain operations, procedures, and activities within and between enterprises. However, putting such devices online runs the risk of exposing performance because of cyber security problems. This paper investigates the beneficial effects of AI and IoT on supply chain efficiency and makes the argument that corporate failings in cyber security might have a detrimental effect on supply chain efficiency. This study employed a quantitative study with 91 respondents from organizations that substantially rely on supply chain operations. To determine the arbitrary associations between the independent and dependent variables, data were analyzed using Smart PLS. The findings imply that while AI and IoT have a beneficial impact on supply chain management performance, cyber security breaches are seen to have a negative impact.