Abstract
SHS investigation development is considered from the geographical and historical viewpoint. 3 stages are described. Within Stage 1 the work was carried out in the Department of the Institute of Chemical Physics in Chernogolovka where the scientific discovery had been made. At Stage 2 the interest to SHS arose in different cities and towns of the former USSR. Within Stage 3 SHS entered the international scene. Now SHS processes and products are being studied in more than 50 countries.
Abstract
In this chapter, we will clarify the importance of the right service design for
offline-online business models under PSS. The chapter will also overview the main
principles of service design. Lastly, we will become familiar with specific frameworks
for driving the workflow of creating a highly customer-oriented business model
through the core ideas of service design.
Keywords:
Business model, Customer-oriented service, Customer journey map, Delivery gap, Service design, Service blueprint, User persona.
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Authors:Bentham Science Books