Abstract

Technology is a fundamental part of the teaching-learning process which has brought plenty of benefits during the pandemic situation. Covid 19 has adversely affected the education system throughout the world. Due to this abrupt change, mobile learning has occupied a dominant place in helping students to handle this unavoidable crisis. The studies focused on online learning, e-learning and also m-learning. However, this study focuses on the effectiveness of m-learning by understanding the satisfaction and intention of the students towards m-learning. Mixed research method approach is used in this study. Structural Equation Modelling (SEM) is used to validate the proposed model. The findings revealed that the majority of the students are satisfied with m-learning. However, there are also some students who express dissatisfaction with learning practical courses through mobile phones, citing insufficient support from their parents and the institution. Additionally, the satisfaction and intention of students play a crucial role in determining the effectiveness of mobile learning (m-learning). The study presents a comprehensive framework for understanding, explaining, and predicting the factors that influence the effectiveness of mobile learning (m-learning) among higher education students. The study also supports the practitioners and educators with useful guidelines for designing a successful m-learning system, particularly in higher education. This will also enable government to frame its the digitized policies appropriately.